OPERATING MODEL & ORG DESIGN

Most leaders are so focused on strategy and growth that they don't stop to examine how their organisation actually works. But a poorly designed operating model quietly costs you every day — in duplicated effort, slow decisions, disengaged people, and value that never reaches your customers.

• Roles are unclear and accountability is murky — things fall through the cracks
• Decisions take too long because they escalate too high
• Workforce costs are growing faster than your output
• Teams are working hard but not together — silos are forming
• You've grown or merged but haven't redesigned how the organisation operates
• Your structure was built for where you were, not where you're going
• Your customers aren't aware of the services you offer

Problem our client faced: Our client was experiencing poor performance, employees had a lack of role clarity, antiquated hr practices, tensions in ways of working and needed to uplift performance  to achieve strategy and performance aspirations 

Solution: We were engaged to review the Operating Model and provide recommendations across the organisation. 

Outcome: An aligned operating model to optimise performance with newly built capabilities in innovation and warehousing, marketing and communications and finance and strategic projects.  A new organisation design and compliant workforce transition practices. We then built new hr practices and assisted with appointing new team members into newly created roles.